Delivery & Dispatch

Delivery Costs

CountryValue of goods (incl. VAT)Delivery costs (incl. VAT)*
Austriafrom € 37,90free delivery
from € 0,00€ 4,90

* These delivery costs are based on standard shipping. Additional fees may be charged for special delivery services including the shipment of produce or bulky goods.

Estimated Duration of Delivery

The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.

In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately.

Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days.

Delivery Services

Austrian Postal Service

In Austria your order will be delivered by Austrian Post. If you order by Monday 13:30 o'clock and the ordered products are in stock, your order will be processed the same day. After dispatch the Delivery in 1 business day.

Immediately after the successful entry of the order, you will receive a confirmation via mail. On the evening of the day of dispatch, you will then receive the dispatch confirmation with your personal tracking number. This allows you to track your parcel accordingly.

Depending on the shipping option you have chosen, the parcel tracking data may not yet reflect the latest status at the time you receive this email and the update may take up to 48 hours.

The estimated delivery date of your order will be displayed next to each product and also in the shopping cart.

You can find more information about the services for receiving packets here.

Of course, our delivery services always try to deliver the consignment as quickly as possible. Nevertheless, please understand that there may be delays in delivery from time to time, mostly due to weather or traffic conditions.

Same-Day Delivery

Vienna, Austria

Same-Day delivery is available through Veloblitz for the following postcodes: 1010, 1020, 1030, 1040, 1050, 1060, 1070, 1080, 1090, 1100, 1110, 1120, 1130, 1140, 1150, 1160, 1170, 1180, 1190, 1200, 1210, 1220, and 1230. To qualify for Same-Day delivery, orders must be placed by 12:00 p.m., the products must be in stock and the order must be paid for immediately via credit card, PayPal, Direct Debit or Klarna.

Same-Day delivery can be used for orders weighing up to 31.5 kg. Delivery takes place from Monday to Friday after 5 p.m. The environmentally-friendly deliveries arrive via bicycle couriers. You'll receive a confirmation by email immediately after your order is placed.

If the courier does not reach you at home after their first delivery attempt, they will call you using the phone number provided in your customer account to arrange a new delivery.

Graz

Same Day delivery is available through Veloblitz for the following postcodes: 8010, 8020, 8036, 8041, 8042, 8043, 8047, 8053, and 8055. To qualify for Same-Day delivery, orders must be placed by 1:30 p.m., the products must be in stock and the order must be paid for immediately via credit card, PayPal, Direct Debit or Klarna.

Same-Day delivery can be used for orders weighing up to 31.5 kg. Delivery takes place from Monday to Friday after 5 p.m. The environmentally-friendly deliveries arrive via bicycle couriers. You'll receive a confirmation by email immediately after your order is placed.

If the courier does not reach you at home after their first delivery attempt, they will call you using the phone number provided in your customer account to arrange a new delivery.

Linz

Same-Day delivery is available through Veloblitz for the following postcodes: 4020, and 4030. To qualify for Same-Day delivery, orders must be placed by 11:00 a.m., the products must be in stock and the order must be paid for immediately via credit card, PayPal, Direct Debit or Klarna.

Same-Day delivery can be used for orders weighing up to 31.5 kg. Delivery takes place from Monday to Friday after 5 p.m. The environmentally-friendly deliveries arrive via bicycle couriers. You'll receive a confirmation by email immediately after your order is placed.

If the courier does not reach you at home after their first delivery attempt, they will call you using the phone number provided in your customer account to arrange a new delivery.

Salzburg

Same-Day delivery is available through Veloblitz for the following postcodes: 5020, 5023, 5026, 5061, 5071, and 5081. To qualify for Same-Day delivery, orders must be placed by 11:00 a.m., the products must be in stock and the order must be paid for immediately via credit card, PayPal, Direct Debit or Klarna.

Same-Day delivery can be used for orders weighing up to 31.5 kg. Delivery takes place from Monday to Friday after 5 p.m. The environmentally-friendly deliveries arrive via bicycle couriers. You'll receive a confirmation by email immediately after your order is placed.

If the courier does not reach you at home after their first delivery attempt, they will call you using the phone number provided in your customer account to arrange a new delivery.

Our Packaging

We care about the environment, and so should you!

The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage. 

Our boxes are made from pure carton and can be disposed of in waste paper refuse. 

Delivery of Bulky Items

Large or bulky items are generally delivered via a freight forwarder. Typically, orders are delivered to the curb of the delivery address. The forwarding company will contact you over the phone to schedule the delivery. Deliveries can only be made by appointment.

Customs Clearance

Our goods are dispatched from Austria which is part of the European Union. For orders placed within the European Union, VAT is included in the total purchasing price. Thus the movement of goods is exempt from any additional customs and tax duties within the European Union.

Please note:

Goods being shipped to Helgoland, the Canary Islands and Åland may incur additional taxing and custom duties as a result of special trade agreements that are in place.

Express Delivery

UPS Express

Countryup to 1 kgup to 2 kgup to 5 kgup to 10 kgup to 20 kgup to 30 kgup to 70 kg
Austria€ 4,00€ 4,00€ 4,00€ 5,00€ 7,00€ 9,50€ 12,00

If the order exceeds 70kg, the cost of the additional weight is added. This means that if the order weighs 80kg, the cost is the sum of 70kg plus 10kg. For example, if the order weighs 143kg, the amount to be paid is the cost of 70kg plus 70kg plus 3kg.

With our logistics partners we offer you, in addition to the standard shipping methods, the possibility of express delivery. Products that are in stock and ordered by Monday 13:30 o'clock can be sent express at your request. This means that you will receive your parcel in all European conurbations on the very next working day!

Products that are not in stock can also be delivered by express. Delivery will be made as soon as the products are in stock.

You will find the selection for express ordering in the ordering process - here you will be offered this option. (Unfortunately, this service is not available for all countries.) The surcharge for express delivery is individual depending on the delivery location.

⭐️ Delivery Before Christmas Deadlines ⭐️

Christmas is just around the corner. To ensure that your purchases arrive on time, it is imperative to follow our deadline guidelines. These dates are valid for in-stock products* only!

Standard deliveryExpress delivery*
AustriaTuesday, 20 DecemberWednesday, 21 December
BelgiumWednesday, 14 DecemberSunday, 18 December
BulgariaMonday, 12 DecemberMonday, 19 December
SwitzerlandMonday, 19 December
Czech RepublicSunday, 18 DecemberMonday, 19 December
GermanySunday, 18 DecemberTuesday, 20 December
DenmarkThursday, 15 DecemberSunday, 18 December
FinlandTuesday, 13 DecemberMonday, 19 December
FranceSunday, 18 DecemberTuesday, 20 December
United KingdomThursday, 15 DecemberSunday, 18 December
CroatiaWednesday, 14 DecemberMonday, 19 December
HungarySunday, 18 DecemberTuesday, 20 December
IrelandThursday, 15 DecemberSunday, 18 December
ItalySunday, 18 DecemberWednesday, 21 December
LiechtensteinThursday, 15 December
LuxembourgWednesday, 14 DecemberSunday, 18 December
NetherlandsWednesday, 14 DecemberSunday, 18 December
PolandSunday, 18 DecemberMonday, 19 December
PortugalTuesday, 13 DecemberMonday, 19 December
SwedenWednesday, 14 DecemberSunday, 18 December
SloveniaThursday, 15 DecemberMonday, 19 December
SlovakiaSunday, 18 DecemberMonday, 19 December

We strive to ensure that the packages are dispatched on a timely basis. However, we have no influence on the operating capacities of the delivery companies. Regretfully, we are unable to make any guarantees, BUT - the afore-mentioned deadlines provide a good lead time.

*If you would like to place an order after the suggested deadlines, we recommend that you order using Express Mail (DHL Express or UPS Express). Please note that Express Mail costs extra and also comes with a recommended "order by" date. Express Mail is not overnight mail, it is simply faster than regular mail. The estimated dates of delivery are simply estimations and cannot be guaranteed.

The stipulated dates only apply to orders that contain in-stock products. Please note that the specified times do not guarantee that orders placed on or before these dates will be delivered on time. The times and duration of delivery are dependent on the selected delivery companies.

Happy Holidays and Merry Christmas!